Field Service Engineer Bellville - South Africa
QE Services
My client based in Cape Town (Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Finance Responsibilities Assist users with day-to-day IT issues Providing end user support to end users Quality incident resolution Regular and timeous feedback to user on the progress of outstanding incidents, requests and SRS's (Verbally and including updating of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational on End User Devices as per the Requests from Business Ensure that all software is working correctly before handing over a new workstation to the End Users Troubleshooting application issues including MS Teams and MS Office Escalating issues that cannot be resolved timeously Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements Provide feedback and update outstanding open incidents and requests logged on CA Providing first line support diagnosis and support for output device services Contribute to the end user knowledge base Escalating re-occurring incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application releases if and when required Experience Matric ITIL (V3/4) 3 – 4 Years experience in IT software and hardware, desktop, and laptop support Relevant OEM Certification Relevant hardware certification Relevant MS Certification Basic knowledge of Active Directory and SCCM Basic knowledge of ITIL practices M365 Web Browser (Chrome, MSEdge, and IE) Zscaler Anti-virus software Basic operating system knowledge Output device support Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation and repairs Reporting and administration Services knowledge Problem tracking tool Technologies Competencies Good people management skills Time management - prioritizing important issues Be able to work under pressure Excellent communication skills (Verbal and Written) Telephony etiquette Can do attitude Customer and service excellence approach Attention to detail If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
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