First Line Support Technician - Pretoria
Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Assisting Installers with Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· Data Usage Reports.
· Following and Maintaining call logging procedures.
· Fault finding reports, incident reports etc.
· Adhering to our internal Support SLA.
- Stay up to date with new solutions and products.
Competencies & skills:
- Excellent verbal and written communication skills.
- Excellent organizational and multitasking skills.
- A positive attitude and strong work ethic.
- Customer Service orientated.
- Professional.
- Willingness to expand his / her knowledge.
- A team player with high level dedication.
- Ability to work under strict deadlines.
Knowledge & Experience:
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
- Minimum 2 year working experience in similar role.
- Must have a knowledge of networking and wireless technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous).
Minimum Requirements:
- Matric
- A tertiary qualification in A+ or N+ or relevant field.
Shortlisted applicants will be contacted within 2 weeks, if you do
not hear from us by then your application for this position was
unsuccessful, but you have been added to our database for future
vacancies.
Apply Now
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