Food & Beverage Supervisor - 4 Boutique Hotel - Johannesburg - Johannesburg
Supervise Food and Beverage staff, providing guidance, training, and implementing disciplinary measures when necessary. Handle guest complaints or concerns promptly and professionally, escalating issues to the Operations Manager as needed. Conduct regular checks to maintain food quality standards and ensure guest satisfaction. Develop strategies for upselling and implementing promotions to increase revenue. Manage menu changes based on cost analysis, sales reports, and seasonal trends. Take food and beverage orders accurately and efficiently, utilizing POS systems as needed. Maintain relationships with suppliers and manage inventory levels effectively. Perform regular stock takes and prepare monthly costing reports. Manage financial transactions, including credit card settlements and cash handling. Ensure minimal voids and cancelled orders through effective communication with guests and kitchen staff. Collaborate with other departments to ensure seamless service operations. Maintain cleanliness and organization across all F&B outlets. Uphold compliance with food and beverage regulations and company disciplinary policies. Monitor alcohol consumption and responsibly refuse service when necessary.
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