Jobs in Go!

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Location: Hungary or Romania - Europe Are you willing to relocate to Europe? Start Date: January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA) Once Visa issued Relocate to Europe Salary: /- Euro 1050 (Euro 650 after Tax) Benefits: Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off Key responsibilities ? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries ? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc. ? Ensure that issues are resolved within ticket life cycle ? Co-ordination between users and resolver groups (if necessary) ? Incident handling and escalation management ? Work independently and within a team ? Communicate well with internal and external contacts ? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members ? Adhere to Tech Mahindra and client’s procedures, policies and guidelines ? All KPI related tasks must be followed & adhered to avoid business impact ? To ensure that breaks are pre-approved by SME, Team Leader or Manager ? Strong problem resolution skills ? Escalate unresolved calls to the resolution support team ? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner ? To maintain a high degree of customer service for all support queries and adhere to all service management principles ? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Requirements: Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU&jid377167&xid462920807 Apply Now

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Jobs in Go!