Front Desk Supervisor - - Hoedspruit

FRONT DESK SUPERVISOR (Department Head)

Hoedspruit - Limpopo (South Africa)

START: June 2024 (pre-opening & induction)

TRADING HOURS & SHIFTS:

REMUNERATION & COMPANY BENEFITS:

MINIMUM REQUIREMENTS:

Assistant Managerial experience OR Front Desk Supervisor experience
Reception experience working in either a Hotel, Hotel Spa, Day Spa or a busy Salon
Ability to pleasantly and confidently communicate in English with attention to detail in communication (verbal & electronic)
Afrikaans language - bonus
Spa software experience is required (ESP / Chidesk / My Appointment / Fresha etc.)
Proficient in MS Office (Word, Excel & Outlook)

QUALIFICATIONS:

EXPERIENCE & SKILLS:

At least FOUR years spa environment
Cruise ship employment experience highly beneficial
Ability to correctly capture information, payments or any other administrative duties assigned to you
Knowledge of spa procedures and trends
Ability to focus attention on guest needs
Ability to promote positive relations with all individuals who approach the Spa
Ability to perform job functions with minimal supervision
Knowledge of and ability to sell spa products

SCOPE OF THE JOB:

The Spa Supervisor assumes leadership of the Spa Receptionist Team, serving as the primary point of contact
for guests and ensuring they are served in a and welcomed in a warm, friendly, and professional manner.
The Spa Supervisor monitor and schedule bookings for treatments and responding to all enquiries done either
in person, over the phone or via email.
The Spa Supervisor is responsible for handling of payments for treatments and daily cash-up procedures and
other administrative duties.
The Spa Supervisor is an ambassador of our values, combines superior guest service with forward-thinking
management and always strives to bring the best out in the team.

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Front Desk Supervisor - Hoedspruit