Front Office Manager - Cape Town City Centre
Tanya Serra
Job Posted: 28-Feb-2024 Location: Cape Town Front Office Manager The successful incumbent will be responsible for the following: The acquisition and maintenance of guests Maintains working relationships and communicates with all departments To manage and oversee the daily operation of the Front Office, Reservations and Housekeeping Departments Leading, training and motivating of staff Ensure that the necessary training is scheduled to meet and maintain departmental standards Maintaining the required operational and service standards Be involved in the recruitment process of departmental staff for Front Office, Reservations, Housekeeping and Maintenance Guest comment management Handling and resolving guest queries and complaints Ensuring that the “O” status for the department is kept to a minimum Operate the hotels property management system Planning of monthly departmental rosters and completion of monthly payroll documentation Various aspects of administration Effective communication is maintained by attending and hosting meetings as required Handling of all disciplinary requirements Perform duty manager shifts as required by the business operations Implementation and management of the hotels quality plan in conjunction with the GM Fill in as acting Hotel Manager in the absence of the GM Serves on hotel committees as determined by the GM The following are the requirements: Minimum 2-3 years’ experience in a similar position A high level of leadership and motivational skills Must be guest and service driven Must be trustworthy Be prepared to work shifts, weekend duty manager and overtime Good planning and organizational skills Be able to supervise staff, evaluate performance and maintain training files Time management is of absolute importance Computer literacy (Word, Excel and Outlook) Opera knowledge Ability to work accurately under pressure Excellent communication skills, verbal and written Positive attitude Matric Certificate National Diploma in Hospitality Management or similar qualification would be an advantage Job Title Front Office Manager Employer Type Employer Type -> Hotels Job Type Job Classification -> Front Office Manager FT/PT Job Type -> Full-time Province Location -> Western Cape Town/City Cape Town Salary Type Monthly Salary R20 000 - R23 000 Start Date TBA Redirect me to HotelJobs.co.za to apply for this job
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