Front Office Manager CPT - Southern Suburbs - Cape Town City Centre
Helderberg Personnel
Reference: SW004972-CL-1 Cape Town: An esteemed 5-star Hotel in the Constantia Winelands, Cape Town has a vacancy for a Front Office Manager with at least 5 years' relevant experience in a similar 5-star hospitality establishment to join her dynamic team. The purpose of the position is to ensure that guests receive a heart-warming welcome and coordinating all front office activities, reservations, and guest services. Criteria Post matric hotel school qualification 5 years' experience in a five-star property Sound knowledge of OPERA Cloud hotel management system Sound computer literacy Proficiency in English (oral and written) Good knowledge of MS Office, particularly Excel and Word Good organizational and multitasking abilities Excellent communication skills Good numeracy skills High level of English proficiency Must be motivated, enthusiastic, energetic, and a team player with a positive attitude Willing to work shifts as well as able to work under pressure Key Performance Areas Including But Not Limited To: Supervise and control all Front of House areas to Company standards Maximizing revenues and profits to agreed budgetary limits Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP Ensure that all charges are correctly captured on guest bills Ensure that regular on-the-job-training is taking place to agreed standards To act as Duty Manager when required Ensuring accurate and timeous submission of all reports and administrative work To prepare and submit on the required format annual budgetary information as required To monitor trends within the industry and make suggestions how these could be implemented Ensure timely and accurate guest service Ensuring the front desk provides a professional and friendly service for guests, including handling complaints Troubleshooting emergencies and liaising with other departments Monthly plus Company Medical Aid And Provident Fund Contribution
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