Front Office Receptionist - North Johannesburg
We are looking for an experienced Hotel Receptionist to join our team. The ideal candidate must have a strong background in hotel front office operations and customer service. The successful candidate must have OPERA experience and be willing to work flexible shifts.
Responsibilities:
voco, The Bank, and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now
Responsibilities:
- Greet and welcome guests as soon as they arrive at the hotel
- Check guests in and out of their rooms, ensuring all information is accurate
- Answer all incoming calls and respond to guests' inquiries
- Manage and handle guest complaints and requests in a timely and professional manner
- Maintain a high level of knowledge about the hotel's services, amenities, and promotions
- Maintain a tidy and organized reception area
- Ensure all guest data is accurately recorded and kept confidential
- Minimum of 2 years of experience in hotel front office operations, as a Hotel Receptionist or Guest Relations Agent in a 4/5 star hotel
- Must have OPERA experience
- Ability to work flexible shifts including weekends and public holidays
- Computer literate with a good knowledge of MS Office
- Excellent communication and interpersonal skills
- Professional and well-groomed appearance
- Ability to multitask and work under pressure
- Fluent in written and spoken English, additional languages will be an advantage
voco, The Bank, and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now
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