FTTH Sales Coordinator Market related - South Africa
Ntice Sourcing Solutions
Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced FTTH Sales Coordinator, based in Umhlanga, Durban. Job Purpose: To manage all FTTH (Fibre to the home) orders Manage the processes fromreceiving FTTH sales orders, processing the orders in the CRM, delivery of the services, and handover of the services Additional to these roles you will be responsible for any FTTH cancelations and internal leads received Ensure all contracts for services are captured correctly in the CRM and within the business for processing Client account creations and linking to SAGE are done correctly and efficiently Ensure receipt of accurate contracts and supporting documents for orders and clients Complete use of the ticketing system Assist with any general administration requirements in order to assist the company Sales, Leads and Orders: Receive and manage all FTTH orders, requests, and leads Respond and manage order until closure Follow all processes and steps up until handover of service Service Delivery: Oversee a variety of tasks, such as running projects, rectifying reliability issues, monitoring progress, tracking, and managing feedback to internal and external persons and efficiently handing over services for billing Update each order in the CRM on a weekly basis with the data received by the last mile providers Cancelations: Assist in managing the cancelations folder for FTTH services Minimum Requirements: Must have experience in one of the following - Personal Assistance, Sales Administration, Service Delivery, Office Administration, Feasibilities Understanding of time management Attention to detail Multitasking skills Great email etiquette and communication skills Customer service skills Experience within the ISP industry A commitment to excellent customer service Proficiency in Microsoft Excel, Word and Outlook Online research Detail aware and oriented for accuracy Good command of the English language (both verbal and written) Good email, telephonic and interpersonal communication skills (in English) Ability to solve problems An understanding of project management Ability to engage at a meaningful level with the management team, staff, providers, public and customers Ability to work within a structured team environment Understanding of VoIP Telephony is an advantage Understanding of Internet Access Services is an advantage Sales, Coordinator, Fibre, Ticketing, ISP Communication allowance, medical contribution, 13th cheque
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