Fujitsu South Africa – Server Support Engineer - South Africa
SERVER ENVIRONMENT: Fujitsu SA req. Mid-range 3rd level Support Engineers for Remote Infrastructure Management operation in RSA to support its global customers. IT related Diploma/Certification min 3 yrs exp, to provide either Wintel/UNIX/Linux/VMWare administration. Strong problem-solving skills. Work based on globally agreed contracts. 24×7 support. Certification required. Minimum Requirements Mid-range Engineer minimum requirement, 2-5 years server experience. Database experience will be advantageous Matric Qualification/similar studies in MCSE/UNIX/LINUX/VMware (server experience & currently studying towards accreditation will be considered) VMware and AS400 experience will be an added advantage Working understanding of what a service level agreements is (IT environment) Experience in other technologies will be an added advantage Experienced with multiple hardware platforms and operating systems Flexible to work longer hours when required Own transport The role is 3rd line server support, based on globally agreed contracts. Senior Engineer > 5 years experience; Mid-Range Engineer 2-5 years experience. Job Specification Training: Relevant training will be provided on internal systems prior to commencement of service. Working hours: 45 hours/week 24 shift work Role and responsibilities for 3nd line support, but not limited to: Windows NT 3.51 – Windows 2008 Peregrine, CA Service Centre/service Manager Exchange BrightStor Global Array Manager Blackberry Active Directory UNIX: Solaris; SCO; Linux; HP UX; IBM AIX VMware Backup Solutions Storage Solutions Installation, support and maintenance of Wintel and/or HP/ Linux/SUN servers Troubleshooting all aspects of the Wintel and/or HP/Linux Operating Environment/Sun Solaris. Manage file systems, disk devices, HP/Sun Volume Manager, Veritas Volume Manager UNIX Scripting (SH, KSH, Perl) Storage (EMC and NetApp) SAN/NAS. SAN/Network Switches. High availability systems. IP Multipathing, Veritas Cluster Server (or other High Availability software) setup and troubleshooting Performance tuning (networking, system security/hardening, I/O monitoring and analysis) Maintenance of incidents SLA > 98% on both response & resolution problem solving Maintenance of CSTATS (Customer Survey Statistics) > 8.9/10 on incidence closed Skills required: OWNERSHIP OF PROCESS Determination to succeed Analytical, acurate and organised in their work; Process driven; Exceptional communication skills, ability to work in a work group and working with people of international culture Independent The ability to be pro-active. Ability to work under pressure Click here to apply online CORRESPONDENCE WILL BE ENTERED INTO WITH SHORTLISTED CANDIDATES
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