FULLY Remote Customer Service Specialist - Pretoria
Job Opportunity: FULLY Remote Customer Service Specialist About Us: Long standing US company committed to delivering outstanding customer experiences. As we expand, we're seeking enthusiastic individuals to join our remote team as Customer Service Specialists. If you have a passion for customer satisfaction and want to grow with a dynamic company, this opportunity is for you Please note, this is a US shift based opportunity for a Financial Institution> Key Responsibilities: 1. Customer Support Evolution:- Engage in customer verifications and assist with managing existing accounts.- Guide customers through our website, ensuring a seamless user experience. 2. Continuous Improvement Advocate:- Identify and report website and user experience issues for ongoing enhancement.- Collaborate across departments to contribute to an exceptional customer journey. 3. Learning and Growth Path:- Evaluate loan applications, following established policies and contributing to decision-making processes.- Grow your skills in income verification based on business rules. 4. Quality Excellence:- Maintain and exceed quality standards in customer support and income verification processes. 5. Proactive Fraud Guardianship:- Identify and escalate potential fraud cases, ensuring thorough investigation according to company processes. 6. Refund Resolution:- Process and verify refunds with precision and adherence to company procedures. 7. Multifaceted Communication Maestro:- Handle diverse queues (Applications, Emails, Telephones, Live Chat) with finesse.- Personalize responses within set guidelines and service level agreements. 8. Financial Guidance and Compassion:- Identify financially vulnerable customers, providing support and relevant information.- Manage vulnerable customers transparently and fairly, following company procedures and forbearance policies. Why Join Us:- Be part of a team that values positive customer interactions.- Embrace the flexibility of remote work.- Opportunities for career advancement and professional development. Salary:R21000 Benefits How to Apply:Send your CV to infoexecutivecareers.co.za with the subject line: Remote - Customer Service Financial Specialist. Note: We encourage applications from individuals eager to embark on a journey of growth and development. If you don't hear from us within 2 weeks, consider your application unsuccessful.
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