Funeral Operations Consultants are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features offered to the for their deceased loved ones. Funeral Operations Consultants work closely with the Operations Funeral Manager to assist grieving families with the planning of Client Dignified Send offs or Funerals. Planning a funeral is challenging for many people. This is particularly true when somebody dies unexpectedly, in families where there was a lot of tension or conflict, and in situations where a spouse or other family member has limited funds. Funeral consultants work with individuals and families to plan funerals, memorials and other end-of-life events. A funeral consultant also ensures that Sopema Funerals Promise to Clients is kept as they offer them funeral services as according to their preferred Packages. The Funeral operations Consultant also attracts potential customers by doing cash funerals, as well as do Upselling for existing clients. Ultimately, Funeral operations Consultants process orders, prepare correspondences and fulfill customer inquiries to ensure all necessary documentations for funeral pay out. Obtain information needed to complete legal documents, such as death certificates or burial permits. Gather information in order to provide services to client Open and maintain customer accounts by recording account information Maintain financial accounts by processing customer adjustments Recommend potential products or do upselling of services to our clients Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Build sustainable relationships of trust through open and interactive communication until the day of the client's funeral Follow communication procedures, guidelines, and policies Oversee the preparation towards the care of the remains of deceased and the care of their funeral proceedings. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services. Discuss service options or needs with clients. Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services. Perform embalming duties as necessary Arrange for clergy members to perform needed services if need be. Contact cemeteries to schedule the opening and closing of graves. Arrange facility schedules. Provide information on funeral service options, products, or merchandise and maintain a casket display area. Discuss service options or needs with clients. Arrange for counsel and comfort to bereaved families or friends Provide counsel, comfort, or encouragement to individuals or families. Inform survivors of benefits for which they may be eligible. Discuss and negotiate prearranged funerals with clients. Discuss service options or needs with clients. Order materials, supplies, or equipment. Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers. Provide escort or transportation. Plan placement of caskets at funeral sites or place or adjust lights, fixtures, or floral displays. Promote products, services, or programs. Go the extra mile to engage customers ensuring a zero defects service to our clients. Compile reports on overall customer satisfaction and acts as intermediary and advocate for Relationship Management staff Participates in new initiatives, training and pilot groups Participates in system and application testing, as needed Handle changes in policies or renewals Grade 12 A certificate or a Diploma in Customer Service, Communication, Marketing, Sales, Business administration on any related field. 0-3 years of experience in Customer Service, Marketing, Sales or in any related area Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively Communication skills: Communication skills are the ability to convey information to others in a clear and understandable way. As a funeral operations consultant, you may be communicating with customers over the phone, in person or through email. Effective communication is important in any customer service position because it ensures that you and the customer understand each other and can work together to solve any issues. Product knowledge: Clients may ask you questions about the products and services your company offers. It's important to have a thorough understanding of the products and services you sell so you can answer their questions and help them make informed decisions. You can also offer to schedule a consultation with a product specialist to answer more in-depth questions. Problem-solving skills: Problem-solving skills are the ability to identify and resolve issues. As a funeral operations consultant, you may be responsible for resolving customer concerns. This means you need to be able to identify the issue, find a solution and explain it to the customer. Empathy: Empathy is the ability to understand and share the feelings of others. As a funeral operations consultant, you may be in contact with customers who are frustrated or upset. Empathy can help you understand their feelings and offer them the support they need to feel better. You can also use empathy to help customers feel heard and valued, which can help build trust and encourage them to continue doing business with your company. Organization: Organization is another skill that can help you succeed in a client service consultant role. You may be required to manage client files, track client information and maintain records of client transactions. Being able to keep track of this information can help you provide clients with the service they need. Ability to Work Under Pressure Satisfying clients is a very tough job but with proper planning and adequate resources, it is doable. Pandemics and outburst may mean a number of funerals at a go, so funeral influxes can be very hectic. Adequate Sales Skills Cross-selling and Up Selling's happens a lot at this stage. Proper and adequate sales skills are necessary. Cash Funerals require a good sales funeral operations consultant. Apply Now

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Funeral Consultant Soweto - South Africa

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