General Manager (Operations /Tertiary Education) (JB334)PietermaritzburgR45 000 R60 000 Per MonthKontak Recruitment is currently recruiting and hiring for a Private Tertiary Education Campus in Pietermaritzburg who is seeking to recruit an Operations Manager to oversee all aspects of the campus for their private education team. The successful Operations Manager should have exceptional organizational skills and the ability to multi-task is required and previous management experience within a tertiary education environment.Educational requirements:Relevant DegreeETQA Experience3 years plus experience in a management roleExperience: 3-10 years experience in Training and Development environmentHigh level of competency in MS office, Particularly Word and ExcelMust come from tertiary academic environmentDuties and Responsibilities:Oversee, direct and lead the daily operations of the campus to ensure a high-quality service to every studentDriving the performance of the sales team on a daily, weekly and monthly basis to achieve/exceed the campus annual targetsEnsure service levels to students are optimized and that the turnaround times to resolve issues are raised by students is within the agreed parametersManage and co-ordinate marketing activities at campus level and work closely with the head office marketing team in this regardStaff management: interacting, coaching, recognizing superior performance and addressing substandard performance of team membersKey objective is to achieve the budgeted EBIDA for the campus for the period under review. This involves manage both the revenue and operational expenses daily.To ensure the highest quality of teaching and learning on campus. This includes continuous assessments of lecturers performance, working closely with committees and academic boards in head office and the academic department at head officeEnsure that campus is fully complaint with all accreditation requirements from a statutory perspectiveTo ensure that rollover and retention ratios for the campus are attained, and corrective action plans put in place to address non-compliance theretoEnsure that the campus is always presentable i.e. well maintained, clean, everything is working, all IT systems and equipment are operationalEnsure management interaction with students is optimized including things like the SRC, CSI projects at campus level, sports days, parents function etc.