German Speaking Customer Service Advisor - South Africa
Sapientis Talent Management
We are urgently seeking a German & English speaking Customer Experience Consultant to join one of the world’s leading outsourced centres – some of their clients include large blue chip companies in the Aviation and Retail sectors. The ideal candidate will be confident at dealing with customer queries and ideally have a strong background within call centres / customer service / direct sales environments. Although this is a German speaking role, excellent verbal and written English skills are also essential. You will have the following Qualifications and Experience Matric Diploma/Course in Sales or Customer Service (highly desirable) Fluency in both German and English (written and spoken) Customer care / consumer/direct sales / customer service experience (highly desirable) Computer literate Key responsibilities for this position include, but are not limited to : Handling and responding to inbound calls and emails Daily interactions with international passengers with queries and complaints Working on airline reservation systems, and assisting passengers with pre & post flight departure travel-related queries Flexible / Adaptable working in a fast paced environment Maintain a positive attitude in handling calls professionally Key job details: Training – Fully paid training provided Full Time – Permanent (40 hours a week on a rotational basis) Employee assistance programme benefit Health insurance benefit Location: You can work out of a Cape Town Office OR successful incumbent can be based anywhere in South Africa and work from home.
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