German-speaking Customer Support Representative - Central Johannesburg
Client Relationship Management and Retention · Maintaining constructive contractor company relationships with a focus on client retention and solution utilization · Report on subscriber engagement, risks and health Portfolio Growth · User needs identification · Product and solution functionality specification identification · Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations. Contractor Portfolio Management · Conducting contractor on-boarding and subscriptions · Provide user support on assigned contractors · Conduct subscription renewal liaison · Manage contractor status Provide user support (In-bound) · Provide user support for in-bound queries and questions on the Company system · Provide basic administrative guidance and or referral to safety file administration partners Telesales (Out-bound) · Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects Compliance verification · Conduct document verifications (as and when required) System administration · Complete all administrative data capturing on a daily basis (as required) · Maintain accurate client engagement records on in-bound and out-bound activities · Assist with invoice reconciliation on the billing system as required Managerial Support · Management reporting on productivity · Assist with any additional reporting, report input or report generation (as required) · Attend and prepare for all individual and team engagements as scheduled by the manager · Assist with new team member orientation and training (as required) Requirements Qualification · Grade 12 (South Africa) or any similar qualification · End-user application certification · Relevant first degree or diploma in any of the following fields HSE, Logistics, Experience · Previous support center experience · Performance reporting · Salesforce or another CRM tool Technical Skills · Excellent relevant international language proficiency · Customer Relationship Management · CW system user skills · End-user applications · Report writing skills · Sales skills · Call center skills (telephonic and chat) · Contractor management · https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid1167723&xid2626685745
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