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BRIEF:andBeyond Global Concierge: A personal, bespoke global access platform for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with &Beyond in Africa and provide information, assist with travel support during travel with &Beyond.The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and care free travel experience. The in country support service will operate seven days a week.KEY OUTPUTS:Upholding the values of &Beyond Care of the people, Care of land and Care of the wildlifeCalm and professional communication skills in order to service travel partners, direct and indirect guestsConsistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where requiredProactive selling of the &Beyond Africa products and services ensuring the best suitable safariMeets people and responds to a variety of situations with poise, patience, and discretionMust have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve Have a strong knowledge of &Beyond and the regions and territories it operatesAn independent, curious and "can do it" natureADDITIONAL DUTIES:Attend and participate in continuing educational programs and training webinarsSupport and Assist other departments and offices during leave cyclesQUALIFICATION REQUIRED:High School Qualification, 3 year University/College Qualification advantageous4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or a concierge serviceKNOWLEDGE REQUIRED:An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, &Beyond Guest Information System - training provided)Good destinations knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learnSKILLS REQUIRED:Experience with multi-currency with an understanding of the principles of foreign currencyWorking in an orderly mannerMust possess multi-tasking skills with constant interruptionsMust readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistanceCustomer Service and Relationship focusedWorking under pressure PERSONAL ATTRIBUTES:An understanding of the constant changing working environmentDiligent self-starter, with a high level of attention to detailResults focused, but willing to work with diverse personalities in a challenging environmentGenerate and maintain a positive momentum and high levels of productivityMaintain social, ethical, organisational and professional normKeen willingness for ongoing personal developmentExcellent communicatorTeam player who works productively with wide range of people, including operating from a remote location https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzE4OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0&jid1776765&xid1109_183189 Apply Now

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