Group Reservations Agent - Cape Town City Centre
HotelJobs.co.za
COPE AND PURPOSE OF JOB The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multi task is critical along with handling a very large work load. Having worked with groups and series in the past or present is key is this role. SKILLS & KNOWLEDGE REQUIRED Previous experience handling groups and series reservations Computer Literacy: Opera, Word & Excel. Ability to work in a pressurized environment. Willingness to work shifts Excellent communication skills Excellent attention to detail Excellent Planning and Organisational skills Strong guest centric approach Must be a good communicator and speak English clearly
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