Groups Agent - Kempton Park
safair
Safair Operations, operating as FlySafair , has a vacancy for a Groups Agent at our head office in Bonaero Park. The successful applicant will report to the Manager: Business Development RESPONSIBILITIES: Book and coordinate group bookings; Answer calls, emails or other communications from passengers and prospective passengers; Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings); Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes; Generate and follow through with group quotations and bookings and guide clients throughout the process; Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause; Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service; Build and maintain relationships with potential clients. REQUIREMENTS: Grade 12; Call Centre experience is preferred; Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous); Willingness to work overtime when required; Must be prepared to work shifts; Proficient in the Microsoft Office (Word, Excel and Outlook); Exceptional customer service skills; Must have accurate and up-to-date knowledge of FlySafair's offerings. PERSONAL ATTRIBUTES: Friendly; Articulate; Professional; Ability to work in a team and independently Proactive; Excellent listening skills; Excellent communication skills; Excellent attention to detail; Immaculate time keeping. APPLICATION GUIDELINE : No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right Not to proceed with this vacancy To appoint the selected candidates based on its operational requirements. Reference number – JHB000883 Preference will be given to members of under-represented designated groups.
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