Groups Agent - Kempton Park
RESPONSIBILITIES:
- Book and coordinate group bookings;
- Answer calls, emails or other communications from passengers and prospective passengers;
- Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
- Ensure timeous and courteous responses to client/s
- Verify payments made by clients, capture names and assist with group changes;
- Generate and follow through with group quotations and bookings and guide clients throughout the process;
- Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
- Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
- Build and maintain relationships with potential clients.
- Grade 12;
- Call Centre experience is preferred;
- Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
- Willingness to work overtime when required;
- Must be prepared to work shifts;
- Proficient in the Microsoft Office (Word, Excel and Outlook);
- Exceptional customer service skills;
- Must have accurate and up-to-date knowledge of FlySafair's offerings.
- Friendly;
- Articulate;
- Professional;
- Ability to work in a team and independently
- Proactive;
- Excellent listening skills;
- Excellent communication skills;
- Excellent attention to detail;
- Immaculate time keeping.
- No external email applications will be accepted.
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right
* To appoint the selected candidates based on its operational requirements.
- Reference number JHB000883
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