Head American Express - Johannesburg
Nedbank
Job Requisition and Talent Acquisition Contact REQ: 133077 TA Consultant: Lebohang Monate Advert closing date: 10/04/2024 Job Family Project, Process and Product Career Stream Product Leadership Pipeline Manage Managers Job Purpose Drive Success: Take ownership of managing a product or portfolio within the bank. Your strategic mindset and expertise will contribute to achieving our organizational goals. Job Responsibilities Develop and drive the strategic growth of the American Express portfolio across South Africa Build the American Express brand in market. Attract and retain clients and merchants. Build a strong Life Cycle Management framework Drive the achievement of financial targets. Manage department budget to achieve budgeted targets. Develop business cases that align with strategy. Ensure competitiveness by monitoring market trends and activities and providing strategic inputs for solutions to meet client expectations. Drive profitable client acquisition and retention. Ensure product effectiveness in meeting client needs and manage the risk in product development. Resolve queries from internal and external clients. Support the business and ensure that product delivery meets expectations. Lead the department by driving excellence and building trust. Lead product development and enhancements. Ensure transformational target are met. Contribute to team effectiveness by participating in the recruitment and selection of senior staff. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved. Deliver a world-class service by ensuring a client centric culture. Identify areas of resource inefficiencies and promote optimization through multi-skilling and addressing capacity gaps. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification Post graduate qualification in a business field such as commerce, banking, accounting, sales and marketing Minimum Experience Level 5 years experience in relevant or appropriate role in banking or financial services environment that has provided the types of exposure listed above. Technical / Professional Knowledge Change management Client service management Communication Strategies Diversity management Employee training/development Financial Accounting Principles Organisational behaviour theory Principles of project management Strategic planning Management information and reporting principles, tools and mechanisms Behavioural Competencies Building Partnerships Communication Customer Focus Decision Making Continuous Improvement Guiding Sales Opportunities Please contact the Nedbank Recruiting Team at 27 860 555 566
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