Head Of Collections Technology and Data - Mindworx Consulting - Cape Town City Centre

Reference: CON001680-Kyle-1- Bring affect to the collections strategy / operational approach byimplementing the necessary changes to technology / people capabilities ofOlympus.- Leverage expert use of data in order to inform strategies, monitorperformance, isolate key underperforming segments, validate champion /challenger strategies.- Set and deliver a collections strategy and operational approach that meets/ exceeds the defined loss expectations of the bank.- Align the collections strategy to the organisational strategy, helpingcustomers wherever possible and maximising collection metrics wherenecessary.- Increases the collections efficiencies by ensuring that the current processesare being utilised optimally.- Design, monitor and make changes to collections capacity model andresource scheduling.- Design, monitor and make changes to collections incentive scheme.- Analyses service delivery and implementation of corrective plans whererequired.- Drive defining, implementing and updating of the decision engine forcollection purposes.- Inform board collection and recoveries strategyResponsibilitiesand KRA’sa) Implementation and maintenance of collection software solutionb) Definition of and updates to the collection strategies, segments, queues,correspondence templates and call strategiesc) Creation and maintenance of data and reporting solutions for collectionsand service operations, including online / mobile enabled dashboards.Requirements - Bachelor of Science degree in Mathematics, Statistics or Informatics- Minimum of 10 years of collections and / or recoveries experience- Minimum of 10 years of experience working with collection strategies and /or collections data / reporting- Minimum of 5 years of experience with collections and / or recoveriestechnologies- Minimum of 6 years of managerial experience- Ability to work with SQL-based systems to extract and transform data- Experience working with Microsoft or AWS data and reporting technologiesis an advantage - Bring affect to the collections strategy / operational approach byimplementing the necessary changes to technology / people capabilities ofOlympus.- Leverage expert use of data in order to inform strategies, monitorperformance, isolate key underperforming segments, validate champion /challenger strategies.- Set and deliver a collections strategy and operational approach that meets/ exceeds the defined loss expectations of the bank.- Align the collections strategy to the organisational strategy, helpingcustomers wherever possible and maximising collection metrics wherenecessary.- Increases the collections efficiencies by ensuring that the current processesare being utilised optimally.- Design, monitor and make changes to collections capacity model andresource scheduling.- Design, monitor and make changes to collections incentive scheme.- Analyses service delivery and implementation of corrective plans whererequired.- Drive defining, implementing and updating of the decision engine forcollection purposes.- Inform board collection and recoveries strategyResponsibilitiesand KRA’sa) Implementation and maintenance of collection software solutionb) Definition of and updates to the collection strategies, segments, queues,correspondence templates and call strategiesc) Creation and maintenance of data and reporting solutions for collectionsand service operations, including online / mobile enabled dashboards.Requirements - Bachelor of Science degree in Mathematics, Statistics or Informatics- Minimum of 10 years of collections and / or recoveries experience- Minimum of 10 years of experience working with collection strategies and /or collections data / reporting- Minimum of 5 years of experience with collections and / or recoveriestechnologies- Minimum of 6 years of managerial experience- Ability to work with SQL-based systems to extract and transform data- Experience working with Microsoft or AWS data and reporting technologiesis an advantage Apply Now

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Head Of Collections Technology and Data - Cape Town City Centre

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