Head Of Insurance Pretoria - Ikusasa Recruitment Group - Pretoria

The Role Our client a leader in Insurance is Looking for a Head of sales To effectively manage the sales operational areas in terms of people, resource allocation, budgeting, systems and processes to ensure achievement of strategic objectives and targets. Strategic : Set operational strategy in conjunction with Executive of Sales, Services and Distribution Implement, drive, measure, monitor and achieve strategic objectives and targets Track and monitor the key performance areas of the Sales functions Identify, develop and execute on best operating practices Revenue Growth : Increase sales revenue by achieving or surpassing sales targets and quotas. This might involve identifying new sales opportunities, penetrating existing markets, and expanding into new markets. Operational Management : Effective use of Management Information to manage the Sales Operational areas and to identify opportunities, risks, trends and possible areas of cost savings and efficiency improvements Proactive assessment of future departmental needs Regular on the floor involvement and communication with staff is encouraged to facilitate operational problem solving and development of processes and procedures. Risk Management : Identify potential risks and challenges that could impact sales performance, such as changes in market conditions, competitive pressures, or regulatory issues. Develop contingency plans to mitigate these risks and ensure continuity of sales operations. Actively looking at ways to drive and improve efficiency and productivity Implement, manage, monitor and measure efficient, effective and consistent workflows and processes Maximize gains and minimize claim costs. Identifying enhancements for current processes and systems through innovation and ensure that they are executed on Identify, manage and monitor risks within the department Ensure best practices in minimizing risk and compliance with policies and procedures to contain risk Manage the Sales Operational areas within the regulatory environment (Treating Customer Fairly, FAIS Act, Short Term Insurance Act, Policy Protection Rules etc.) Sales Process Optimization : Continuously improve sales processes to increase efficiency and effectiveness. This could involve streamlining sales workflows, implementing sales automation tools, and analysing sales data to identify areas for improvement. Regularly analyse sales data to identify trends, opportunities, and areas for improvement. Staff : Leading and developing staff to ensure high levels of productivity and performance Ensure a high level of staff morale. Pay for Performance Models in place in the areas where it is applicable and regular review of the appropriateness and effectiveness of such a model together with the Actuarial team. Ensure that continuous communication takes place with staff with aim of improving their understanding of the PFP models. Performance Excellence Reviews conducted and recorded bi-annually with all staff Performance Dialogues held regularly, both formally and informally. Non-performance issues investigated and resolved speedily. Incentive programs in place and applied consistently Non-adherence to Company values, ethics and codes strongly actioned Ensure focus on EE, diversity and retention issues Ensure disciplinary code/matrix in place and in use Ensure recruitment in line with EE focus and resigned staff replaced speedily (where relevant) by recruiting and appointing the right staff, at the right time, for the right position Ensure that training (informal and formal) is encouraged and supported opportunities for staff development proactively identified and recommended coaching opportunities identified and frequently utilized Relationship Management : Problem solving assistance provided to staff within a reasonable time-frame Monitoring of effective communication processes in place Customer Relationship Management : Strengthen relationships with existing customers to drive repeat business and customer loyalty. This might involve implementing customer relationship management (CRM) systems, establishing customer feedback mechanisms, and providing exceptional customer service. Foster a culture of collaboration, accountability, and continuous improvement within the sales organization. Intervention, where appropriate, to ensure effective critical problem resolution. Decision-making after appropriate consultation and within appropriate mandate Position of related stakeholders considered. Clear justification for decisions Decision making for the Organizational/Departmental good. Maintain relations with external parties who add value to the specific department. Financial Discipline : Development of Department budgets in line with strategic vision IDU budget monitored on a monthly basis and variances in budget questioned and evaluated Assessment and approval of budgetary expenses requests from staffCustomer and Broker Service: Manage client and broker complaints and handle the most complicated customer/broker complaints Effectively addressing problems or trends identified in analysing complaint feedbacks received from clients and brokers Skills Required Bachelor's Degree / Advanced Diploma relevant to Industry At least 5 years' experience at a middle management level, specifically in a short- term insurance sales environment Leadership or Management studies/ qualification advantageous FAIS representative (Must have completed all relevant RE exams) 18 CPD (Continuous Professional Development) points CTC Salary 1 Million pa Apply Now

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Head Of Insurance Pretoria - Pretoria

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