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Robert Walters South Africa What you'll do:As the Head of Operations, you will play a pivotal role in ensuring the smooth operation of our client's retail business. You will be responsible for managing KPIs, developing strategies to increase efficiency, sales, quality of services, security and reduce losses. Your commitment to delivering exceptional customer service will be paramount in maintaining the high standards expected by their customers. You will also act as a key liaison with various stakeholders, coordinating efforts across departments to achieve agreed targets. Your ability to manage costs effectively while meeting set milestones for store openings, revenue and costs will be crucial in this role.Ensure all aspects of retail business operate smoothly, adhering to both HQ SOP & Local PolicyManage KPIs and focus on improvement efforts to meet target goalsUse KPI data to analyse, develop and optimise strategies and processesMaintain consistent and exceptional standards of customer service in all storesAct as a key domestic liaison with all stakeholders including employees, landlords, suppliers, service providers and other partiesCoordinate efforts of other relevant departments to achieve agreed targetsImplement the business plan and meet set milestone targets in terms of store opening, revenue and costsManage costs efficiently, prepare budgets and minimise variance against forecastsWhat you bring:The ideal candidate for the Head of Operations role brings extensive experience in Retail Operations management. You are adept at navigating government bodies and competing with existing big retail players. Your excellent stakeholder management skills allow you to build and maintain strong relationships with various parties. Your strategic thinking and problem-solving abilities will be key in driving the success of our client's operations.Proven experience in Retail Operations managementStrong numerical skills and ability to manage KPIs effectivelyExperience managing large size format, multi-store systemsAbility to navigate government bodies and compete with existing big retail playersExcellent stakeholder management skillsStrong strategic thinking and problem-solving abilitiesWhat sets this company apart:Our client is a globally recognised retail brand, boasting over 2,500 stores across 10 countries. They offer more than 20,000 practical and innovative products from a variety of departments. With over 23,000 employees, they serve more than 500 million consumers annually. Apply Now

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