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Head of Software as a Service - Johannesburg

Blum & Hofmeyr

The Head of Division is responsible to position Vox a leader in software as a service solutions. The product offering needs to cover corporate / consumer markets and must be positioned as a stand-alone solution or bundled with any of the other product offerings. The existing security portfolio must be extended (not limited) to the cover the following areas. · Email · Fax · IOT The primary responsibility is to define, implement and manage product strategies that will achieve defined revenue and GP targets. Detailed responsibilities 1. Product Strategy § Define and manage assigned portfolio product strategy · Define and implement revenue growth measures ¾ Target markets, segments & customers ¾ New products/services ¾ Existing market penetration ¾ New markets etc. · Ensure product attributes remain relevant to market requirements · Regular market and competitor analyses · Manage product pricing · Product bundling § Market research · Understand customer needs and the competitive landscape. · Attend conferences and other industry forums to remain abreast of key industry trends · Interact regularly with customers to understand their experiences and product wish lists § New product development · In conjunction with internal departments, manage the development of new products and the roll out internally. · Develop business cases. · Write Product Requirements Documents that will lead to competitive advantage in our markets. · Work with technical, operations, installations and support organizations during the development lifecycle to refine requirements and negotiate trade-offs. · Manage interactions with multiple cross-functional teams to deliver complete products. 2. Manage supplier relationships: · Partner Status and discounts · New Products and Product Enhancements · Product Changes · Pricing Changes · Support Changes 3. Sales strategy · In conjunction with sales, define and manage the product sales strategy · Direct sales · Account managers · Channel Partners · Online · Training and development of all teams · In conjunction with marketing, define and implement product specific marketing plans: · Internal, customer and external marketing planning and activities · Campaign management · Accountability for product collateral ¾ Product Sheet ¾ Battle card ¾ Pricelist ¾ Proposal templates ¾ FAQ ¾ White papers /Case Studies ¾ Technical specification sheets ¾ Training Manual ¾ Sales Presentation/s ¾ Training Presentation/s 4. Revenue Assurance · Revenue and margin management in line with budgets · Track conversion from Sales to WIP to Installation and billing 5. Product Process Implementation · Pre- Sales, · Quote assistance, · Support queries · Commission/GP/discount queries · Tenders · Conduct regular meetings with sales teams to understand: · Product specific sales pipelines in order to predict product revenue and margins · Sales and customer experiences of existing products · Customer and market specific requirements 6. Product Operations · Systems · Accountability for accurate system information and pricing ¾ Solid ¾ SharePoint ¾ Website ¾ Great Plains · Ensuring product codes are 100% accurate on all systems · Service strategy · In conjunction with the Service Centre, implement product specific service strategies and monthly reporting to measure customer experience · Where necessary recommend corrective action 7. Human Resources · Ensure Product Managers Positions are filled · Implementation of Key Performance Areas · Development and training of product managers Skills, Competencies and Attributes · Minimum skills, competency and attributes Proven track record of exceptional management of staff General sales and account management skills Strong IT / computer skills (specifically excel and power point) Problem solving ability Planning, organizing and controlling skills General assertiveness Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on listening and questioning skills Strong documentation and procedural skills Strong attention to detail and distinct ability to identify/solve problems Ability to effectively prioritise and execute tasks in a high-pressure environment Exceptional customer service orientation Experience working in a team-oriented, collaborative environment The ability to swiftly adapt to changes in workplace and industry Good in dealing with conflict and unhappy customers Qualification and Experience Minimum Requirements Grade 12 Senior certificate (Matric) · Tertiary qualification (B.com preferable or B.Sc. in telecommunications or computer science) Extensive knowledge and experience in the telecommunications industry, ideally with a telecoms service provider / operator. Accredited Security Qualifications (CISSP, CISM, ISO27001 desirable) · 10 years’ experience in sales · 10 years’ experience in product management · 5 Years’ experience in marketing · Exceptional computer proficiency (specifically MS Office, Excel, Email Outlook and Internet) · Solid understanding of security solutions and architectures meeting the requirements for a range of market sectors. Apply Now
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