a Multi National Company is looking for hire a Helpdesk Support & Data Analyst Must be - Energetic, but in their place, and able to do repetitive and tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front of people, do training, recordings (and hear their voice), well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and write reports on Tableau / Power BI. JOB PROFILE PRINCIPAL ACCOUNTABILITIES Technical Support: • Provide day-to-day technical support to all business units through the Extranet ticketing system. • Address and resolve user issues promptly, escalating complex issues to the GIM and CTO as necessary. • Ensure that data quality is maintained and report irregular system entries to the GIM. Data Analysis & Reporting: • Create, manage, and analyse data reports to support day-to-day operations. • Develop and write MySQL queries to derive valuable insights and manipulate data from databases. • Utilise PowerBI /Tableau to visualise data and generate comprehensive reports. • Maintain and update user manuals, flow charts, and standard operating procedures (SOPs) related to data analysis and reporting. Documentation & Training: • Assist, train, and guide new users in using FMS, Magic Eye (ME), Extranet, and other software systems. • Develop, write, and update training materials, including self-recorded videos, to enhance user onboarding and ongoing education. System Knowledge & Updates: • Gain extensive knowledge of FMS, Extranet, and Magic Eye (ME) to provide expert support. • Keep users informed about developments/changes that may impact standard operating procedures. IT Software and Hardware Administration: • Administer and maintain IT software and report hardware issues to ensure smooth operation. • Troubleshoot and resolve software and hardware issues as they arise. Flexibility & Other Responsibilities: • Be available to work outside standard working hours when necessary. • Perform additional tasks as required by the CEO, GIM, or CTO. • Ensure compliance with company policies, including HSE, Security, and ABC policies. MAJOR CHALLENGES The Helpdesk Support and Data Analyst would likely face several significant challenges, including: • Handling diverse technical issues and user queries effectively. • Ensuring data integrity and quality in reporting. • Keeping abreast of software updates and system changes. Must be - Energetic, but in their place, and able to do repetitive and tedious tasks, like attending to continuous incoming tickets via a support helpdesk. - Confident, strong, able to present in front of people, do training, recordings (and hear their voice), well-spoken and articulate in writing. - Write high-level SQL queries, analyse data, read (understand), and write reports on Tableau / Power BI. MINIMUM QUALIFICATIONS & EXPERIENCE KEY KNOWLEDGE & SKILLS COMPETENCIES (Job Specific and Behavioural) - Write training manuals and documents in a well-structured, professional manner. Degree/Diploma in IT or related field. Strong in MySQL/SQL databases for writing queries and data analysis. Proficiency in PowerBI /Tableau, Python, and MS Excel data visualisation and analysis. 3-10 years in similar roles within IT software systems, transport, or logistics industry. Fluent in English PRO: DC/AB, Technical proficiency in MySQL/SQL, PowerBI/Tableau, Python, MS Excel. Strong troubleshooting and problem-solving abilities. Effective communication and training skills. Attention to detail and commitment to quality. Efficient ticket resolution and user support. High attention to detail and a commitment to accuracy and quality. Communication and cooperation. Strong work ethic with high levels of responsibility, accountability, and dedication Patience and ability to handle similar and repetitive requests daily. . Timely system updates and user communication. KPI / MEASUREMENTS Average Time to Close Tickets: Total Closure Time / Number of Tickets for each priority level. User Training & Documentation: Write, record & maintain user manuals, training materials, and SOPs quarterly. End User Satisfaction Rating: Average rating from internal & external post-support interaction surveys. Highly Negotiable Apply Now

Share this job with someone you think should apply!

Facebook

Help Desk Support Analyst Olifantsfontein - Olifantsfontein

Related Jobs

Help Desk Support & Data Analyst - ON SITE HIGHLY NEGOTIABLE - Olifantsfontein

Help Desk Technician Midrand - Midrand

Junior Bi Developer Gauteng - Gauteng

Business Analyst Midrand - Midrand

Power BI Developer - Bryanston

Want to do another search?