Our client has a position available in their organization for a Helpdesk Administrator based in Cape Town. Minimum Requirements: Matric / Grade 12. Minimum of 2 years' relevant work experience. Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS. Knowledge of Auto Task. Good knowledge of Desktops, Laptops, Printers, Network Copiers. Own reliable transport. This position requires working overtime when required; when monthly report is not completed on time. Clear credit record. Clear criminal record. Desired Attributes: Detail orientated. Task focused. Proactive. Disciplined. Main Duties: Call logging process on Auto Task. Distribute tickets to engineers and technicians. Assist with fieldwork as requested by engineers. Maintain a log of all work performed and processed. Manage client retainer and tickets. Validations of engineer travel claims. Prepare quotes for technical. Keep record of project hours. If you are not contacted within two weeks of applying, please consider your application unsuccessful.