High Level Query Consultant - Cape Town Region
Position: High Level Query Consultant Position Purpose: To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally. Experience: 5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experience Qualifications: Relevant medical qualification (nursing preferable) Generic Objectives: Specific deliverables: Operating Model: -Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement -Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries -Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement -Complete productivity and query resolution reports as required and to standard Position Specific Outputs -Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement -Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries -Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement -Complete productivity and query resolution reports as required and to standard -Train/coach staff members -Review VOC reports and provide feedback
Apply Now
Facebook
WhatsappRelated Jobs
SD-WAN Network Support Engineer - Cape Town City Centre
BASHR Consulting
...
Fund Accountant - Cape Town City Centre
...
Support Engineer Cape Town - Cape Town Region
Datafin IT Recruitment
...
Senior Server Support Engineer Cape Town - Cape Town City Centre
Datacentrix
...
Customer Service Manager - Cape Town City Centre
...