Higher Education Admissions Advisor - Cape Town Region
Boldr
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE We are recruiting a highly organized and effective Sales professional to promote the programmatic success of the organization and its client Universities. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO Develop a thorough understanding of the educational service model to accurately and appropriately communicate with and identify potential students. Provide educational, professional, and personal support through the student’s journey from point of enrollment into class start, the extended program & new career by establishing positive rapport, accessibility, and a measured degree of accountability Guide students through securing funding for the extended program Meet 1:1 with students in virtual meetings, exam nights and in weekly check in calls Acts as enrolled students and instructors primary point of contact for all administrative and non-instructional matters prior to introduction class start and during. Build symbiotic relationships with Instructors to provide optimal student engagement and success Facilitate new student orientation, participate in exam nights, and conduct presentations Administers periodic feedback surveys to all students to ensure that their experience in the classroom and with instructional content are meeting expectations Ensures students are meeting performance expectations through daily attendance checks, weekly reviews and immediate grade reviews Coordinates with students and instructors to proactively problem-solve and manage emerging challenges Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes. Express and share program details and career opportunities with inquiring potential students to build interest and excitement. Assist in building brand awareness. Answers questions and offers other information as requested or needed. Perform outbound calls to maintain consistent communication with the enrolled student population. Highly motivated and determined to reach target driven goals Resilience and the ability to cope with rejection Ability to self-motivate to achieve and exceed minimum KPI goals on a team and individual basis Accomplish organizational goals by accepting ownership over new and different requests Requirements WHAT WE’LL LIKE ABOUT YOU YOU ARE… Curious and authentic, just like us beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction. YOU HAVE… 4 years of experience working in Education or similar fields 4 years working as an account management and/or Admissions Advisor in a higher education environment Experience in remote customer service and sales related to courses, classes, and services. 1-5 years of managerial or supervisory responsibility in an Educational environment. Exceptional phone presence and the ability to build strong and impactful relationships telephonically. Demonstrated success in cultivating relationships via phone to educate, evaluate, and motivate students. Willing to meet the challenge of working in a fast-growing hi-tech company. Can effectively manage a variety of complex initiatives in varying environments and cultures. Ability to multitask and prioritize competing deadlines and projects. Highly motivated and determined to reach target-driven goals. Excellent command of the English language, in both written and verbal communications. Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm and meticulousness are highly preferred. Understand and embrace a metrics-driven operation. Google Suite experience preferred Benefits BENEFITS Health Care Coverage Retirement Fund Shift Allowance Internet Allowance Annual Leave Annual Bonus
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