Hospitality & Environmental Services Manager - Cape Town Region
Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply. A trusted and well established client of ours in The Middle East is seeking an experienced Hospitality & Environmental Services Manager. The function of Hospitality & Environmental Services Manager is to oversee the hospital's support services departments in line with the organization's mission, vision and values. Areas supervised include laundry, housekeeping, housing/accommodation, food services, security services, transportation, safety, facilities, and maintenance. Primary Duties and Responsibilities: Develop and foster effective collaboration between departments and other affiliated services to ensure integrated approach to providing services. Participates in the development and applications of standards of quality and productivity for the Support Services. Monitors departmental personnel matters to include interviewing and the hiring of new staff, training,evaluating work performance, promotion, counseling, discipline and termination. Develops, evaluates and implements: departmental policies and procedures, goals and objectives, and standards of work for the sections under his/her supervision. Negotiates priorities, plans work schedules, makes job assignments, orders needed materials, supplies and parts. Recommends use of outside specialty contractors as circumstances indicate. Responsible for the selection and coordination of all Support Services contractors and ensures all contractual provisions are met along with established codes. Responsible for developing the annual operating budget, which includes personnel, equipment, materials and supply needs. Continues to monitor budget after adoption. Prepares monthly, quarterly and annual reports. Oversees the daily performance and grounds care of the hospital to assure a uniform and satisfactory landscaped appearance. Ensure consistent cleanliness of the entire organization in compliance with the infection prevention and control guidelines. Ensure sound facility (building, water, electricity) performance by ensuring timely implementation of the approved preventive maintenance program. Ensures that all approved clinical equipment preventive maintenance is performed in a timely manner following the approved clinical equipment preventive maintenance program. Ensure that provision of transportation services are timely; vehicles are safe by ensuring that vehicle preventive maintenance is performed in a timely manner. Ensure adequate number of security staff is in place to maintain the safety of the patient, visitor and staff of the organization. Responsible in ensuring that all security services staff is competent to perform assigned duties and task. Ensure that food services staff and contracted services are following the approved policies and procedures .i.e. H ard Analysis and Critical Control Points (HACCP). Participates in performance improvement information management programs. Demonstrates knowledge and is able to identify each patient's age-specific needs to promote a safe environment needed by the patient group. Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. Specialized Knowledge/Skills: Ability to think and plan strategically. Good understanding of principles and practice of managing staff performance. Knowledge of change management and organizational development processes. Ability to relate effective and build productive relationships at all levels of a complex organisation. Ability to handle a diverse and challenging workload. Ability to analyse complex problems and develop practical solutions. Experience of managing significant budgets. Excellent interpersonal skills. Working knowledge of Excel, PowerPoint Presentations, Outlook and Word. Excellent verbal and written communication skills; ability to speak and write clearly and concisely in both Arabic and English. Strong understanding of healthcare safety, operations and programs. Education / Licensure : Bachelor Degree in Engineering from a well-recognized and accredited University. Formal training/certification in Facility and Safety. Professional Experience : Minimum of five (5) years of progressive experience in the same position in healthcare setting. Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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