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Job Responsibilities:
Guest Services:

• Ensure outstanding guest satisfaction by maintaining high standards of service and hospitality that align with The Residence Hotel's commitment to luxury.
• Oversee the front desk operations, reservations, and guest relations to ensure a seamless and positive experience reflective of our brand.

Operational Management:

• Supervise and coordinate day-to-day hotel operations, including housekeeping, maintenance, and food and beverage services, ensuring they uphold the superior standards of The Residence Hotel.
• Implement and enforce hotel policies and procedures to maintain a safe, secure, and efficient environment.

Financial Management:

• Manage budgeting and financial planning with a keen eye for maintaining cost-effectiveness without compromising the exceptional quality synonymous with The Residence Hotel.
• Monitor revenue streams, expenses, and financial reports to achieve and exceed profitability goals.

Marketing and Sales:

• Collaborate with the marketing team to develop and implement strategies that elevate The Residence Hotel's visibility and attract new guests seeking a distinctive experience.
• Foster relationships with corporate clients, travel agencies, and local businesses to drive sales and bookings reflective of our luxury brand.

Staff Management:

• Recruit, train, and supervise hotel staff, fostering a positive work environment where excellence is the standard.
• Conduct performance evaluations and provide constructive feedback to ensure continuous improvement and alignment with The Residence Hotel's commitment to exceptional service.

Facility Maintenance:

• Oversee the maintenance of the hotel facilities, ensuring they consistently meet the high-quality standards expected by our discerning guests.
• Collaborate with vendors and contractors to address any maintenance or renovation needs while preserving the unique charm of The Residence Hotel.

Events and Special Functions:

• Coordinate and oversee events hosted at the hotel, ensuring they align seamlessly with The Residence Hotel's brand and standards of sophistication.

Compliance and Legal:

• Ensure compliance with all relevant laws, regulations, and licensing requirements, maintaining the integrity of The Residence Hotel's operations.

Qualifications and Experience:

• Hotel Management, Business Administration, or a related field.
• Proven experience as a Hotel Manager or in a similar executive role in boutique hotels, preferably in upmarket 5-star establishments.
• Exceptional attention to detail and a demonstrated ability to deliver impeccable guest services in a luxury setting.
• Strong understanding of hotel operations, finance, and marketing.
• Excellent leadership and interpersonal skills.
• Familiarity with hotel management software and technology.
• Ability to work flexible hours, including weekends and holidays.

If you are a passionate and experienced hospitality professional with a proven track record in boutique hotels, especially those of upmarket 5-star caliber, possessing exceptional attention to detail and a commitment to delivering unparalleled guest services, we invite you to apply. Please submit your resume,

The Residence Hotel is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.

Only application with the relevant experience and qualifications will be contacted. Apply Now

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