Hotel Receptionist - South Africa
An award-winning hotel located in Sea Point is looking for a Receptionist.
Experience required:
Hotel Management Diploma an advantage
Reception experience in a hotel is essential
At least 1 year dealing with guest service
MS Office, Semper and GAAP experience preferred
Attention to detail
Fluent in English
Flexible
Able to work under pressure
High standards of hygiene
Clean uniform, minimal jewellery and appropriate attire
Confident
Effervescent personality
Duties include:
Welcome all guests in a friendly & polite manner
Identify guests upon check-in (corporate or FIT) and follow the check-in procedure as required
Call guest by name during conversation at least twice
Observe and attend to all guests without delay
Ensure registration documentation is completed correctly and entered into the system
Ensure information on arrived VIP guests is distributed to relevant departments
Post and file all dockets as per organizational requirements
Ensure efficient checkout as per organizational requirements
Take responsibility for cash float and maintain it with adequate change
Report queries on guest bills directly to the MOD without delay
Report guest complaints accordingly without delay and follow up
Take appropriate action against unexpected situations
Report wake-up calls, ironing boards and luggage down accordingly
Ensure cash up and banking is done as per organizational requirements
Ensure documentation and other items required for guest registration are prepared in advance of guest arrivals
Ensure daily accounts maintenance (Pit checks) is done and signed off
Inform Housekeeping of all early arrivals, late departures and room moves
Ensure complete handover to the next shift
Note and action comments in handover
Be Familiar with conference venues, tours, prices and facilities available within the area
Be Familiar with internal activities (groups, conferences, VIP''s)
Be Familiar with room types (floors, views, facilities)
Be Familiar with rates and season specials
Be Familiar with the Semper booking system
Provide customer information and be able to book external services
Identify customers needs and requirements correctly
Consult alternative sources should the required information be unavailable
Ensure clear and accurate messages are taken/left where appropriate and are passed on to the relevant person via email or a message on letterhead for a guest
Ensure operating equipment is maintained and supplies are replenished accordingly
Ensure system failures are identified, rectified and reported
Be Familiar with the confidentiality policy of the hotel
Be Familiar with procedures in the event of a fire
Always maintain high standard of personal hygiene and presentation
Ensure the front desk area is always clean and tidy
Apply Now
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