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I & O Operations Support Engineer - Claremont

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EMPLOYMENT TYPE : Permanent
SECTOR : IT
BASIC SALARY : R26 000
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

  • Matric
  • Relevant IT Qualification
  • 5 7 Years IT experience
  • MCSE / MCITP or Recognised Degree/Diploma
  • Microsoft Server 2008,2012,2016,2019
  • Microsoft Exchange 2016, 2019, DAG
  • Mimecast Email gateway Management
  • O365 /Azure Administration
  • RDS Terminal Services (2016,2019)
  • Active Directory (2012,2016,2019)
  • DNS, DHCP, Routing
  • Windows File Server Management (DFS)
  • ITIL v3/4

DUTIES:

IT Operations:
  • Monitoring of all Infrastructure as a member of the I&O team
  • End-User Support for business
  • IT contact centre for business
  • Support Business with Telephony, infrastructure and connectivity and MS operations.
  • Implement and adhere to best practice guidelines, policies, processes and procedures.
  • Ensure technical operational efficiency within the business.
  • Execute business needs, based on identified priorities within the team
  • IT Operational monitoring and reporting
  • Identify, minimize and escalate potential IT risks and opportunities in IT Operations
  • Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
  • Deliver successful end user support to Business
  • Accountable to I&O Operations Specialist
Security and User Management:
  • Business application security administrator for core applications.
  • Spot checks on Ad accounts f
  • Assist with IT audits
  • Assist with quarterly security reports
  • Accountable to I&O Operations Specialist
Infrastructure:
  • Maintain the current functionality of infrastructure technology within the business
  • Implement Infrastructure monitoring benchmarks as identified by the team.
  • Accountable to I&O Operations Specialist
Lan & Wan:
  • Monitor and support the onsite Lan and Wan for Business
  • Assist users with password resets and connectivity support
  • Accountable to I&O Operations Specialist
Asset Management:
  • Updating/Maintaining of the asset register for all IT hardware as part of the team
  • Accountable to I&O Operations Specialist

HOURS:
  • Monday to Friday: 8:00 17:00
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