We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.
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- A relevant tertiary qualification (NQF 6 or higher).
- A minimum of 6 years’ experience in an ICT or AV environment, with 2 of them at a managerial level.
- Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies.
- Project management experience.
- Expenditure control experience.
- Excellent communication and interpersonal skills.
- The ability to work independently and under pressure.
- Planning, prioritisation, problem-solving and analytical skills.
- Ability to develop and maintain relationships.
- Capacity to contribute effectively and creatively to a team.
- Managing a team of support consultants as well as a pool of student assistants.
- Recruiting, coaching and motivating staff.
- Planning and prioritising team activities.
- Ensuring excellent levels of service through daily operations that meet service level agreement targets.
- Managing projects.
- Ensuring communication and collaboration with customers, end-users and other IT staff.
- Controlling expenditure.
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