Maternity leave contract for an Imports/Exports Coordinator based in Milnerton Cape Town. Applicants should be immediately available ( start 01 June 2024), own car and 2 years minimum experience in handling import/export documentation.
Key Responsibilities:
Order Management:

Process customer orders accurately and efficiently.
Confirm order details with customers and address any discrepancies.
Coordinate with the warehouse team to ensure timely order fulfillment.
Monitor order status and provide updates to customers.
Handle order modifications, cancellations, and returns as needed.
Maintain accurate records of customer interactions and transactions.

Customer Service:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction.
Provide product information, including availability, pricing, and specifications.

Import/Export Coordination:

Support with preparation of import/export documentation, including invoices, bills of lading, and certificates of origin.
Support the coordination with freight forwarders, customs brokers, and other logistics partners.
Support the tracking and managing of international shipments, ensuring timely delivery and reporting any delays or issues

Collaboration and Communication:

Work closely with sales, logistics, and warehouse teams to ensure seamless operations.
Communicate effectively with internal and external stakeholders.
Participate in regular team meetings and provide updates on customer service metrics and issues.

Continuous Improvement:

Identify opportunities for process improvements and implement solutions to enhance efficiency.
Stay informed about industry trends and best practices in customer service and logistics.
Participate in training and development programs to enhance skills and knowledge.

Qualifications:

High school diploma or equivalent; bachelors degree in business, logistics, or related field preferred.
Minimum of 2 years of experience in customer service and order management. Experience of import/export operations and customer support will be beneficial.
Knowledge of international trade regulations and documentation requirements will be considered a plus.
Experience with document control in ISO9001 quality control systems or similar will be beneficial.
Proficiency in Microsoft Office Suite (Word, Outlook, and especially Excel) and experience with Sage Pastel Partner.
Ability to operate a switchboard.

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