Inbound Assistant - Johannesburg
takealot.com
takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Assistant to join our team in Johannesburg. We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. This role reports to an Inbound Division Lead. Your responsibilities will include but not be limited to: Communicate with Suppliers by means of internal systems, emails, and phone Inform suppliers of exceptions and drive collections within SLA Following up with the Suppliers with collections and reasons for missed collections Investigate all queries and solve within SLA Reviewing data for gaps or errors and resolving or escalating issues to resolve Investigate and communicate with relevant stakeholders to solve all quires Keeping track of the aging stock in the warehouse involving Inbound Exceptions High-lighting solutions for issues preventing suppliers collecting Exceptions Attributes required: Attention to detail and high standards of quality Strong excel skills (including vlookup's, table) Solutions-oriented, self-motivated, can-do attitude Strong organizational & prioritization skills Strong communication skills, both written and spoken Excellent team player Qualifications: Matric or equivalent. 2 Years Administrative / Operational experience Competency in all MS Office packages, very strong excel skills (including vlookups), internet search Ability to learn internal data capturing and warehouse management systems The Environment : takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve We are short on ego and high on output We are doers and not only thinkers, it’s all in the execution after all We love what we do and what we are creating We seek to Employ an Extra Ordinary Mind who: is forthright but respectful is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is able to think about problems from a business perspective using technical and product input is curious and challenge the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com. thinks like an owner of the business. is SMART, has INTEGRITY and is HARDWORKING If you meet the above you are an Extraordinary Mind so come and join us Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference
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