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Inbound (Imports) Customer Service Agent - Durban

Requirements:
  • Matric essential.
  • Degree or Diploma in Shipping and Logistics or relevant qualification.
  • 2 to 3 years experience in a similar role.
Responsibilities:
  • Perform a data quality check on captured files
  • Request ANF from the Line and upload into FCMS once received.
  • Action all SOB requests
  • Send ANFs and correct invoices to clients prior to ETA
  • Process SARS via EDI within the deadline
  • Clear Sentry reports daily
  • Update the sailing schedule
  • Update Vessel ATAs on Oasis
  • Action re-direction and urgent movements
  • Arrange and hand over trem cards/haz declarations to ICS for hazardous cargo
  • Monitor NRCS / SAPS Border stop containers
  • Monitor DAP / DDP shipments
  • Send the Outturn report to the agents follow up
  • View damaged cargo and instruct ICS how to handle the damaged cargo
  • Process invoices and send proof of payment to the party involved
  • Monitor container release status on NAVIS
  • Prepare costing and ensure that origin billing/invoicing is correct, follow up for amended invoices with the correct charges
  • Meet monthly budget (volume and revenue)
Skills and Competencies:
  • Ability to work in a fast-paced, demanding environment
  • Excellent time management skills
  • Attention to detail
  • Ability to use initiative
  • Skilled with a sense of urgency
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