Installation Technician - Atlantic Branch - Goodwood
Fidelity Services Group
Installation Technician Job Description: Qualification & experience: Matric or equivalent Minimum 5 years’ experience as an alarm technician Extensive programming, wiring, installations and fault finding experience Job requirements & other attributes: Valid driver’s licence essential Must be PSIRA registered (Grade E) Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems Knowledge of CCTV, Intercom systems and access control advantageous Able to work standby as and when required Internal clients: Installations Servicing Investigations Operations Technical Trainer External clients: ADT customers Suppliers Duties (Technical) Perform alarm installations as per quotation Program alarm panels / system as per specifications Issue clients with quotes on site for additional equipment if necessary Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete invoices and job cards after every installation Provide feedback to Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): Ensure that installation corresponds to Sales Rep’s quotation Ensure that alarms are programmed according to ADT prescribed standards Ensure that the correct details are quoted Adhere to SHE requirements at all times Ensure that the correct customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards Ensure that feedback is provided timeously to the relevant parties Duties: (General) Download cites every morning Keep stock up to date and assist storeman with stock take Keep the company vehicle clean Submit petrol slips Performance Standards: (General) Ensure that stock is up to date at Ensure that stock is up to date at all times and report any discrepancies Ensure that the company vehicle is clean at all times Ensure that petrol slips are submitted weekly
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