Jobs in Go!

We're looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg. The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture. Roles & responsibilities Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are metAbility to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiencyProviding motivation, coaching and feedback to team members to enable them to improve their performanceProvide inputs on process and system to the teamManage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are metMotivate team members and control attritionComplaint and escalation managementProvide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyProductivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightMaintain process metrics and reporting on a daily, weekly, monthly and quarterly basisEnsuring accuracy of performance reports and compliance to internal control requirementsAssesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teamsEstablish an environment and work style that promotes the concept of teamwork and professional developmentCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level Minimum Requirements MatricAt least 2 years' experience in a leadership role, in contact centre salesMust be technologically savvyCertificate in supervisory management, ideal but not essentialWillingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policiesAbility to handle escalations and take ownership Working Hours https://www.ditto.jobs/job/gumtree/1795546671?sourcegumtree Apply Now

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Jobs in Go!