Our Client a Global Tech firm is seeking an Intermediate Application Specialist to join their team in Epping or Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment.
As the application support specialist you will be an expert in software systems and work with numerous applications in the portfolio. Your primary function will be to support, maintain and administrate all functions within the portfolio. The portfolio consists of off-the-shelf applications with some internally developed packages. You will assist the application manager to strive for standardization and best practices.
Responsibilities
The primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.
You will analyze the structure and flow of the business work to identify, maintain and advise on possible application solutions. You will need to be aware of the latest software developments and think of ways that software can be applied to make the business more efficient and successful.
For any new and existing software that is in the organization, the Application support speacialist will create and develop protocols and procedures for its usage. Once these standards are developed, they may also need to provide training to users.
In some iterations you will need to remain self sufficient to drive your own project portfolio with the assistance from the application manager. Any updates, upgrades or maintenance on the application will be driven from the Application team.
You will be a key contributor on delivery and support for the applications portfolio. You will be participating in defining, planning, and documenting key projects and initiatives.
You will uphold and continue to drive customer satisfaction across all sites. You will drive best practices with a focus on outcomes for our customers. You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
You will be on the front line for all escalation enquiries for our end users. You will assist with the entire flow of the application trouble shooting life cycle. Which will start at the customer and end at the vendor.
You will follow the ITIL standards on a helpdesk to align with our global helpdesk standard.
The ideal candidate will have/be:
Application stack includes:
Qualifications & Skills Level
...
Be Different Recruitment
...
Robert Walters
...
Pro Development Group
...
Datafin IT Recruitment
...