Internal Sales / Customer Service - Middelburg
Responsibilities:
* Managing and handling telephonic enquiries.
* Providing product information to existing and potential customers
* Providing verbal and typed quotations to customers
* Following up on quotations
* Providing guidance to customers in the use /application of products
* Entering of sales order on our operating system.
* Compiling of documentation required for projects and tenders
* Arranging and attending of sales events
* Updating quote schedule on daily basis
* Forwarding order knowledge to customer and sales reps
* Follow up on all weekly back orders
* Focused on reducing the slow moving i the branch
Customer Involvement & After Sales Service
* The position has direct contact with customers and internal departments and will be required to assist and take ownership of customer and sales reps commercial and related queries when requested
* The success is based on the positions effective handling of internal and external customer needs.
Costing:
* Responsible to do all calculations of instructions received from operations
* Sending the quotes as per structure
Key Supply Chain:
* Co-ordinate buy outs and purchasing of consumables for the repair facilitate withing the supply chain
* Compile a list of preferred suppliers to ensure service level agreements, supplier BBBEE certificates and quality standards
* Identify and source supplier quotes
* Ordering of goods form supplier
* Processing of order confirmations from supplier quickly, liaising with order departments and branches
* Chasing suppliers
* Placing purchase orders
* Follow up and monitoring of all purchase order until goods are delivered
Administration:
* Responsible for all general admin, processing of delivery notes and invoicing.
* Control and follow up of outstanding Purchase Orders
* Handling of credits and warranty claims
Daily & monthly reporting structures
Inventory:
* Assist with physical inventory, communicate with relevant managers, following up on negative stock
Warranty Claims:
* Keep an update schedule of all warranty claims.
Debtors:
* Assisting with debtor queries Apply Now
* Managing and handling telephonic enquiries.
* Providing product information to existing and potential customers
* Providing verbal and typed quotations to customers
* Following up on quotations
* Providing guidance to customers in the use /application of products
* Entering of sales order on our operating system.
* Compiling of documentation required for projects and tenders
* Arranging and attending of sales events
* Updating quote schedule on daily basis
* Forwarding order knowledge to customer and sales reps
* Follow up on all weekly back orders
* Focused on reducing the slow moving i the branch
Customer Involvement & After Sales Service
* The position has direct contact with customers and internal departments and will be required to assist and take ownership of customer and sales reps commercial and related queries when requested
* The success is based on the positions effective handling of internal and external customer needs.
Costing:
* Responsible to do all calculations of instructions received from operations
* Sending the quotes as per structure
Key Supply Chain:
* Co-ordinate buy outs and purchasing of consumables for the repair facilitate withing the supply chain
* Compile a list of preferred suppliers to ensure service level agreements, supplier BBBEE certificates and quality standards
* Identify and source supplier quotes
* Ordering of goods form supplier
* Processing of order confirmations from supplier quickly, liaising with order departments and branches
* Chasing suppliers
* Placing purchase orders
* Follow up and monitoring of all purchase order until goods are delivered
Administration:
* Responsible for all general admin, processing of delivery notes and invoicing.
* Control and follow up of outstanding Purchase Orders
* Handling of credits and warranty claims
Daily & monthly reporting structures
Inventory:
* Assist with physical inventory, communicate with relevant managers, following up on negative stock
Warranty Claims:
* Keep an update schedule of all warranty claims.
Debtors:
* Assisting with debtor queries Apply Now
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