Internal Sales Representative

Olifantsfontein, Kempton Park R21 000 pm ctc

Leading manufacturer and supplier of high-quality bricks seeks a motivated and enthusiastic Internal Sales Representative to join their team.

You will play a crucial role in supporting the sales team by managing customer inquiries, processing orders, and providing exceptional customer service.

This position requires a proactive individual with excellent communication skills and a strong understanding of sales processes.

Key Responsibilities:

Customer Service:

Respond to customer inquiries via phone, email, and in person.
Provide product information, pricing, and availability to customers.
Assist customers with product selection and recommend suitable products based on their needs.

Order Processing:

Process customer orders accurately and efficiently.
Coordinate with the production and logistics teams to ensure timely delivery of orders.
Monitor order status and communicate any delays or issues to customers.

Sales Support:

Assist the external sales team with customer follow-ups and appointment scheduling.
Prepare sales quotations, proposals, and contracts.
Maintain and update customer records in the CRM system.

Relationship Management:

Build and maintain strong relationships with existing and potential customers.
Address and resolve customer complaints and issues promptly.
Conduct regular follow-ups with customers to ensure satisfaction and repeat business.

Market Research:

Monitor market trends, competitor activities, and customer preferences.
Provide feedback and insights to the sales and marketing teams to enhance sales strategies.

Reporting:

Prepare and submit regular sales reports and forecasts to the Sales Manager.
Track and analyze sales performance metrics to identify areas for improvement.

Qualifications:

Min. Grade 12
Proven experience in sales or customer service, preferably in the building materials industry.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Ability to work independently and as part of a team.
A proactive and positive attitude with a strong desire to succeed.

Key Competencies: