IT Administration - Johannesburg
Minimum requirements:
- Provide first line support to retail stores
- 4-5 years experience
- All calls to be attended to and resolved timeously
- Escalate the calls where necessary
- Troubleshoot service issues:
- Store Office Administration Services (Thunderbird Mail, Open
- Office, Firefox, chrome),
- Minimal experience in MS SQL (advantage),
- Understanding of Windows scripting,
- Troubleshoot trading application (MS NAV),
- Troubleshoot file sharing,
- Monitor all stores retail application that are syncing to Head
- Office and log the calls and troubleshoot where theres issues,
- Ability to guide user with correct processes.
- Troubleshoot OS and hardware remotely.
- Troubleshoot Printing services
- Internal Technician
- Troubleshoot user application issues and connection,
- Replace hardware where necessary,
- Escalate calls where necessary,
- Ability to troubleshoot Office hardware eg; Desktop, Laptop,
- AV Projector, and where possible repair.
- Deploy templates to new hardware.
- Troubleshoot Internet connectivity
- Able to create the "How To" Guides
Consultant: Daniella Rorke - Dante Personnel Pretoria Faerie Glen
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