IT Asset Coordinator - Johannesburg
Our client has an opportunity available for an IT Asset Coordinator. Requirements: 4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment. Matric, Business intelligence certificate. Relevant IT Diploma or Degree would be advantageous. ITIL certificate would be advantageous. Proficient computer skills, including Microsoft Office. Have basic finance knowledge. Analytics and business intelligence background- critical. KPAs: Develop and deliver quality working programs to meet customer and user specifications. Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies. Responsible for cell phone device provisioning, troubleshooting, and lifecycle management. Decommission unused devices and contracts as per company policy and remove them on the asset register. Adhere to Call Logging Processes and Procedures. Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software. Manage cell phone and Physical IT asset duties according to company policies and procedures. Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls. Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data. Report the utilization of data and minutes and propose suitable packages for users. Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
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