IT Configuration Manager - Brambles - South Africa

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Title : IT Configuration Manager Location : South Africa, India or Madrid. The IT Configuration Manager will join the newly created IT Service Management function, will own the Configuration Management process and will have the accountability for the day-to-day execution of Configuration Management disciplines across the IT technology landscape, including across Service Management, Technology Services Platform teams, Business Platform teams and Product teams. This role is responsible for owning and managing the CMDB and associated Data Model and Structures, supporting projects while deploying new Technical and Business Services, Infrastructure, Applications or Modifying IT, and Business Services already in place to ensure the correct Configuration Management disciplines are followed. Accountable for reviewing, updating and then owning all documentation related to Configuration Standards, Policies and Processes and will ensure that communication and training/adoption is undertaken across Brambles and its Suppliers and 3rd Parties where future changes to Configuration Standards, Processes and Policies are required. The Configuration Manager will be responsible for ensuring that all requirements for Configuration Management (and CMDB) data and information are understood across all workflows and processes that integrate with Configuration Management (Incident, Problem, Change etc.). The Configuration Manager will be responsible for supporting the leadership and direction of the newly created IT Service Management function and will be expected to contribute to the formation of a service management culture within Brambles. This role takes ownership for the overall strategy, management and control of the CMDB and is therefore a key operational role in the technology organization. The Configuration Manager will develop processes to ensure all Configuration data is actively maintained by relevant Owners across All Platforms, Suppliers and Locations etc. As such, requires the ability to operate effectively under pressure and to demanding deadlines. Provide Configuration Management process direction by setting clear objectives and priorities across the Configuration Management process to support a culture of service excellence. Supports the implementation of the strategic ITSM function, with a focus on Configuration Management, ensuring full process adoption to realise maximum benefit. Will advise, provide guidance and direction of SLA's to support the operational objectives of existing and new service delivery. Implement agreed strategic quality assurance standards into the Configuration Management process and ensure that appropriate reporting of metrics and trends are in place within the Configuration Management process sphere of influence. Track compliance to Configuration policies and procedures and resolve / escalate any compliance issues. Facilitates Configuration Management audits and chairs the Configuration Control Board Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed. Mentors the organization on Configuration Management services, concepts, policies and procedures. Create and maintain a CMDB model that will enable and ensure the use of Configuration data to provide key management information for decisions related to Service Criticality tiering or Business Continuity and DR standards such as RPO/RTO etc. Contribute to the promotion of a strong customer-first culture that extends across all service delivery teams, including service performance metrics and support and drive CSI. Own Configuration Management Process Improvement protocols post-major incidents and ensure process uplift where appropriate. Work collaboratively across platform teams and the various platform and product owners to identify the best areas for continuous improvement. Liaise with external IT providers to define and maintain the alignment and integration of the external IT Providers configuration management practices to Brambles configuration management requirements and practices. Develop, motivate and retain a competent and professional (virtual) Configuration team across Technical Towers and CI Class Owners in line with the Company's HR procedures. Meet the governance, policy and process requirements e.g., Business and financial planning, procurement, internal audit, people and policies. Where relevant, ensure that there is an effective organizational structure in place which enables delivery of ITSM objectives and champions the strategic importance of people, talent management and development issues, building a strong culture of continuous learning and knowledge sharing between specialists and generalists. Develop and execute an effective risk framework for the area of responsibility. Be involved in regular operational reviews in liaison with IT Operations Governance and wider stakeholders as required. Experience & Qualifications Bachelor's degree in: Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience. ITIL v.3 or v.4 Specialist Qualification 5 years' experience managing or influencing technical staff and projects. Significant knowledge and practical application of Configuration Management Tools and Processes ServiceNow CMDB and/or Data Model Design, experience working with CSDM 4 Proven success in improving customer experience. Experience working within a matrix structure. Preferred Education Bachelors Preferred Level of Work Experience 5 - 7 yearsHybrid Remote We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitmentbrambles.com. Apply Now

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IT Configuration Manager - South Africa

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