It Controller Krugersdorp - South Africa
Simplify Recruitment
IT Service Controller needed in a Large IT / Office Automation Company based in Krugersdorp Johannesburg. Customer complaints Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting and advising client of possible corrective action that the client can take. Escalating customer problems that can not be addressed by client corrective action Log customer problems and complaints in CRM system by creating jobcards Allocating client problems that need to be escalated to technicians by sending jobcards and other communication to them Daily follow up of non completed jobcards by obtaining information as to reasons for non completion and expected completion dates Daily communication with clients regarding non completed repair jobs advising of technician allocated and estimated arrival time of technician Closing of completed job orders by ensuring technicians reported work done and changing status, date completed and other relevant information on the CRM system Collection of signed jobcards and filing thereof Daily Invoicing of jobcards where repair services rendered is not covered by existing service contract with client Capturing of jobcards for the upliftment of devices where customer contracts are terminated Capturing of jobcards for new machine installations Continuous review of technician workload to balance workload and obtain faster customer response Stock Control Issuing of stock to drivers and technicians as per invoices generated Invoicing of parts used in repairs from jobcards submitted by technicians Cyclecounting of stock and stock adjustments on computer to ensure accurate stock records Maintenance Issuing of routine maintenance jobcards Updating of status of routine maintenance jobcards Monitoring of printer/device generated alerts and taking corrective action Collation of monthly meter readings for finance Performing maintenance tasks at customers when required Delivering consumables to clients when required Procurement of Goods and Serviices Capturing of invoices for consumables requested by customers under their service contracts or for cash sales Perusing stock re-order reports to determine items that needs to be procured. Capturing purchase orders for items that needs to be procured and forwarding these to the relevant supplier Following up and expediting outstanding purchase orders for goods and repairs Capturing Goods Received Vouchers for stock delivered by suppliers Qualifications Essential qualifications Basic Computer literacy Microsoft Excel (Basic). Usage of financial computer system Inventory control and Procurement functionality Usage of Service Module of CRM system Minimum qualifications Grade 12 Work experience & skills Essential experience 3 months field technician Personal qualities & behavioral traits Organized. Excellent communication skills. Good judgement as to when to escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite Accurate data capturing on financial and CRM system Salary: - R16 000.00
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