IT Help Desk Support Engineer - Gauteng
Our client is a leading telecommunications company in South Africa, committed to delivering innovative and reliable communication solutions to their customers. They are dedicated to staying at the forefront of technology and providing exceptional services. In support of their continued growth; we are seeking an experienced Networking Security Engineer to join their team and contribute to their success.DescriptionThe IT Help Desk Support Engineer is a technical position that requires basic knowledge across multiple areas of IT Support & Infrastructure. The IT Help Desk Support Engineer will be responsible for delivering effective IT Support requirements, to ensure maximum productivity of end users.Key Performance AreasProvide First and Second Level End User Support. (L1 and L2)Installation, Troubleshooting & Maintenance of the below Hardware:Laptops.Desktops.MFP Printers.VOIP Hardware.Networking Hardware (Wired & Wireless).Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Systems Administrator where necessary, quickly, and effectively.To provide technical support; Answering support queries via phone, email and Ticket systemTaking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issuesTo maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user problems and be pro-active when dealing with user issuesTroubleshooting system and network problems and diagnosing and resolving hardware or software issuesSetting up new user accounts and profiles and dealing with password issuesTo escalate more complex calls to a more senior IT Support member in timely mannerMaintain a log of any software or hardware problems detected (Within Ticketing System)Support users in the use of computer equipment by providing necessary training and adviceInstalling and configuring computer hardware, operating systems, and applicationsMonitoring and maintaining computer systems and networksMaintains ISO compliancy at all customersMaintain network security and complianceComplete daily verifications on all critical systems including but not limited to: Backups, Event logs, Antivirus, FirewallsMaintain allocated customer network infrastructure with emphasis on reliability, uptime, compliance, security.Maintain high degree of professionalism while on customers premises.Conduct network audits reports as stipulated by Internal and external AuditorsAdhere to Ticketing system procedures with emphasis on ticket completion within allocated SLA timeframesPlease note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3MzEzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0&jid1769049&xid1108_173132
Apply Now
Facebook
WhatsappRelated Jobs
Support Engineer South Africa - Gauteng
Professional Career Services - Gauteng
...
ZMA 415593 - Support Engineer - Johannesburg
...
It Support Engineer Pretoria North - Pretoria North
Univa
...
Senior Help Desk Engineer Parktown - Johannesburg
Rainmaker Acquisiton CC
...
Support Engineer - Cape Town / Johannesburg - Johannesburg
...