IT Operations Manager - Johannesburg
FirstRand
Job Description Hello Future IT Operations Manager Welcome to FNB, the home of the changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: Drive business profitability in the context of cost management through Information technology solutions Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency Influence, encourage and manage the cost-effective use of systems and facilities Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements Operationally manage, monitor, alert and escalate for a number of diverse platforms which include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management. Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met Production environment Support and Automation, for their respective support teams (Technical and Development) Support all incidence and problem management when necessary Manage own development to increase own competencies Facilitate the conversion of knowledge management and ideas into new or improved processes and services. Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies You will have access to: Opportunities to network and collaborate. Work that is challenging Opportunities to be innovative. Resources to help you with your professional development. We can be a match if you are: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks. Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you. You’ll be an ideal candidate if you meet the following requirements: Completed relevant undergrad degree/diploma 5 years’ experience in an IT Operations Manager role or similar Strong data management experience – storage and integrations Knowledgeable on data structures Experience managing multi-disciplinary teams Job Details Application Closing Date 07/03/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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