It Service Desk Agent Somerset West - Somerset West
BLU by Adcorp
Are you passionate about providing exceptional IT support? Metis Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading provider of software solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical background, excellent communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment at Metis Ware Supply first line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility and accountability for incident management as per ITIL standards and best practice • Respond to all customers within the SLA timeframe in accordance to priority level • Ensure all oral and written communication (Company Notices/Infogram) maintaining faultless grammar • Build and maintain stakeholder relationships Grade 12 • Tertiary IT qualification • Basic understanding of IT governance and controls • ITIL foundation certification (Optional) • SAP first line support knowledge (Optional) • Proficiency in relevant computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience in a customer support role
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