IT Support Consultant - Johannesburg
NTT America Solutions, Inc.
Want to be a part of our team? The Team Leader, IT Technical Support will primarily be responsible for tactically managing the day-to-day operations management and escalations and coordinate the provision of technical services to the internal clients, ensuring service standards are met or exceeded. Working at NTT Key Roles and Responsibilities: - Provide support and troubleshooting for the client's current ICT environment. - Respond to end user queries and requests. - Manage vendor support including systems; network; communications; connectivity; security. - Plan, organize, control and evaluate IT and electronic data operations. - Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data. - Coordinate and oversee vendors with respect to security of data, network access and backup systems. - Coordinate future installations and implementations. - Identify problematic areas and advise on suitable solutions. - Preserve assets, information security and control structures. Requirements and skills - Proven working experience in IT support services or relevant experience - Excellent knowledge of technical management, and of computer hardware/software systems - Sufficient understanding of the following technologies to allow for first line trouble shooting: - SharePoint - MCOP - Zscaler - Yealink IP Phones - Ubiquiti - HikeVision - Hands-on experience with computer networks, network administration and network installation - Solution orientated, and insightful with the ability to take initiative - Good time management and administrative skills - Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients - support, desktop support, or in a similar role Skills Summary Budgeting, Change Management, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Operating Systems (OS), Performance Management (PM), Resource Management, Vendor Management What will make you a good fit for the role? Workplace type : Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success
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