Jobs in Go!

A well-established IT Solutions and Support company based in Durban North is looking for a Mid-level IT Support Engineer. Junior-Mid Level IT support engineer with 2-4 years' experience. You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress. You will be required to communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation. You will be required to share knowledge and advise within the team. The most important part of this role is the service provided to the client and the communication with the client and management. You will also be required to work “out of normal hours” from time to time, if required by the client or management. You will be encouraged to think out the box and enhance productivity for clients and the business. Good Windows desktops operating system knowledge and experience (Windows 7 - Windows 11). Beneficial - Windows Server / Server operating system knowledge and experience (Windows Server 2016 ), RAID architecture, Active Directory. Knowledge and experience with networking / connectivity hardware / infrastructure (Fibre, VPN, Wireless, Mikrotik beneficial). Office 365 – knowledge and experience – Email Hosting, OneDrive, SharePoint – must have Experience with Microsoft Office applications. Knowledge of PBX solutions would be beneficial. Excellent customer interaction and communication skills (in technical and laymen terms) Experience working on support desk call logging systems, Excellent time management skills and strong problem solving abilities. A bility to work independently as well as in a team. The salary is negotiable between R16 000 - R20 000 CTC. Apply Now

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Jobs in Go!